Refund Policy

Refund Policy

We want you to feel confident ordering from VoltPilot. If an item is not right, contact us within 30 days of delivery so we can help.

Return Eligibility

Watches must be unworn, with the protective film still on the crystal or case, and returned in the original box or pouch with all links, tools and manuals. We may decline a return for a watch that shows signs of wear, has been resized, has a scratched case or strap, or has been exposed to water beyond its rating.

How to Start a Return

Email [email protected] with your order number, the item and the reason for the return. We will confirm eligibility and provide return instructions. Return shipping is free for eligible returns, and there is no restocking fee.

Refunds

After the returned item is received and inspected, we issue the refund to the original payment method. Please allow up to 5 business days for the refund to be processed. Your bank or card issuer may need additional time to post the credit.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery and include photos of the watch, box and packaging. We will arrange a replacement or refund where appropriate.

Questions

See our Shipping Policy for delivery details or contact us with any return question.